How Færchfonden Professionalized Waiting Lists with Waitly

Before Waitly, waiting list administration was based on paper, manual workflows, and ongoing updates. This meant that Birte herself had to sort applicants, keep track of their preferences, and ensure that the correct order was followed in each individual rental case.

After the implementation of Waitly, the process has become much more consistent.

The waiting lists are now digital, applicants can follow their own position, and available leases are advertised in a more professional and transparent way. This has given the Færch Foundation a better administrative overview and created a more modern experience for housing applicants.

“It has become more professional. We have gained a better overview, and applicants can see for themselves where they stand,” - Birte Højbjerg Lauridsen, Property Manager at the Færch Foundation

With Waitly, the waiting lists have become digital and more accessible. This has not only given the Færch Foundation a better administrative overview, but it has also made the leases more visible to housing applicants. After the transition, the number of applicants increased significantly because more people were able to find the foundation’s leases and sign up digitally.

One of the biggest benefits of digitalization has been the reduction of potential errors. When waiting lists are handled manually, there is always a risk that something may be overlooked: an applicant, a response, a priority, or a change in preferences. With Waitly, the process follows a fixed digital structure in which applicants and responses are handled in one single place.

This creates greater confidence in the rental process - both for the Færch Foundation and for the applicants. Waitly’s platform has been developed specifically to make waiting lists simple, transparent, and fair for both administrators and housing applicants, allowing users to see their position, status, and relevant information directly in the system.

The fixed digital structure has not only reduced the risk of errors, but it has also made rental work more efficient. The Færch Foundation has around 25 rentals per year, and Birte estimates that she typically saves a couple of hours per rental case because she no longer has to sort applicants manually. In total, this corresponds to approximately one-third to half a working week per year.