Leif from A/B Tvegaarden recommends Waitly

How A/B Tvegaarden gained control of its waiting lists with Waitly

Many cooperative housing associations use waiting lists, but for many of them, managing these lists is a demanding administrative task. Waitly helps manage waiting lists. Read on to learn how Waitly’s system helped A/B Tvegaarden and how to get started with Waitly.

Leif is a board member of A/B Tvegaarden, a cooperative housing association in Valby, Copenhagen. The association has existed since 1989 and consists of 160 cooperative owners. A/B Tvegaarden has always used waiting lists because it believes it is important to maintain a clear overview of who joins the association. Leif emphasizes that the waiting lists are also important for preventing under-the-table payments when cooperative apartments are sold.

Interest in cooperative housing has increased in recent years, and A/B Tvegaarden has also noticed this development:

“Over time, our waiting lists became so large that it was almost impossible to keep up. Every month, 8 to 10 people joined the waiting list for our cooperative housing association. With our old system, we could not send offers by email, so everything had to be sent through the postal service. In the end, it became completely unmanageable.”

Leif therefore began investigating whether a system existed that could solve some of the major administrative challenges the association was facing. Following a recommendation from Vest Administrationen, they found Waitly.

A/B Tvegaarden has now used the system for almost a year and has so far sold 11 cooperative apartments through Waitly:

“It has exceeded all our expectations. When we create a sales listing through Waitly, we simply press a button, and it is sent to everyone on the waiting list. It is very easy and straightforward, so I can only recommend it.”

How do you get started?

It was easy for Leif and A/B Tvegaarden to move from their previous system to Waitly, and Waitly assists throughout the entire process.

At Waitly, it is important to us that cooperative housing associations are involved throughout the setup. The first step is therefore to agree on how the waiting lists should be configured. For example, should the association have both an internal and an external waiting list, and what should it cost to join? These are all decisions made by the association itself.

If an association already has a waiting list, it simply needs to send the list to us in an Excel spreadsheet. Waitly’s support team will then import it into the digital system.

The list must include:

Position or seniority: The person’s number on the waiting list or the date they joined
Name: The name of the person on the waiting list
Email address: The email address of the person on the waiting list

Once the waiting list has been imported and approved by the board, the board must first send an email to everyone on the list informing them about the transition to Waitly.

Within 48 hours, Waitly will then send an email asking each user to confirm their place on the waiting list. The email will also explain that applicants will be able to view their position and update their information in the future.

This process also updates and cleans the waiting list, ensuring that it only contains people who are still genuinely interested in purchasing a cooperative apartment in the association.

At A/B Tvegaarden, some people had joined the waiting list in 1990 but had never responded to any offers. This was a significant challenge for the association, as it spent time and resources communicating with people who occupied places on the waiting list without being genuinely interested.

An updated waiting list also gives new applicants a much more realistic idea of the position they will receive and when they can expect to be offered an apartment.

Leif and A/B Tvegaarden have been very pleased with Waitly. Would you like us to help your association too? Book a demo below 👇